MIT
Rocket.Chat
Self-hosted team chat and messaging
A self-hosted messaging platform for channels and DMs, with an ecosystem that also targets customer support use cases.
In depth
What it is
Rocket.Chat is a self-hosted messaging platform for channels and DMs, with an ecosystem that also targets customer support use cases.
Key features
- Team chat - Channels, DMs, and threaded conversations.
- Self-hosting - On-prem deployment option and vendor-hosted option.
- Omnichannel - Live chat and customer messaging features (plan-dependent).
- Integrations - Webhooks, bots, and apps marketplace.
Strengths
- Team chat - Channels, DMs, and threaded conversations.
- Self-hosting - On-prem deployment option and vendor-hosted option.
- Omnichannel - Live chat and customer messaging features (plan-dependent).
Trade-offs
- Feature tiers - Capabilities vary by plan and deployment.
- Operations - Self-hosting adds upgrades, backups, and monitoring.
- Governance - Channel sprawl and retention settings require ownership.
Pricing
Open-source software. Direct license cost is zero; costs are typically infrastructure, operations, and optional paid support or hosting.
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