Proprietary
Pipedrive
Customer relationship management for sales teams
A system to manage leads, accounts, deals, and customer interactions in one place.
In depth
What it is
Pipedrive is a system to manage leads, accounts, deals, and customer interactions in one place.
Key features
- Pipelines - Pipeline-centric deal tracking.
- Activities - Tasks, reminders, and email/calendar integration.
- Automation - Workflow automation for repetitive sales steps (plan-dependent).
- Reporting - Dashboards and forecasting views (plan-dependent).
Strengths
- Pipelines - Pipeline-centric deal tracking.
- Activities - Tasks, reminders, and email/calendar integration.
- Automation - Workflow automation for repetitive sales steps (plan-dependent).
Trade-offs
- Scope - Oriented to sales pipelines rather than full CRM/ERP suites.
- Lock-in - Workflows and reporting conventions increase switching cost.
- Plan gating - Advanced automation and reporting vary by plan.
Pricing
Commercial product sold via subscriptions and/or licenses. Pricing commonly varies by seats, usage, and governance features.
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