Proprietary
Zoho CRM
Customer relationship management for sales teams
A system to manage leads, accounts, deals, and customer interactions in one place.
In depth
What it is
Zoho CRM is a system to manage leads, accounts, deals, and customer interactions in one place.
Key features
- CRM suite - Contacts, leads, deals, and activity tracking.
- Zoho ecosystem - Integration with broader Zoho applications.
- Automation - Workflows, scoring, and routing (plan-dependent).
- Reporting - Dashboards and analytics (plan-dependent).
Strengths
- CRM suite - Contacts, leads, deals, and activity tracking.
- Zoho ecosystem - Integration with broader Zoho applications.
- Automation - Workflows, scoring, and routing (plan-dependent).
Trade-offs
- Plan gating - Capabilities vary across tiers and bundles.
- Lock-in - Automation and integrations are vendor-specific.
- Customization - Complex enterprise models can require significant setup work.
Pricing
Commercial product sold via subscriptions and/or licenses. Pricing commonly varies by seats, usage, and governance features.
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